Privacy Policy

This policy explains how Kaijo Steaks & Ramen ("Kaijo", "we", "us") collects, uses and protects your personal information when you use the Kaijo Plus mobile app and the Kaijo Rewards website (together, the "Service"). We handle your information in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

1. Information we collect

• Account details: your full name, mobile number, email address and mobile network provider.
• Password: stored only as a salted, one-way hash. We cannot see or recover your password.
• Profile photo (optional): if you add one.
• Rewards activity: the branch you joined, your membership number and tier, your visit dates, the amount spent on each visit, and the points you earn.
• Requests you make: for example, a request to change your mobile number.
• Device information for notifications: a push-notification token that identifies your device, and whether it is an iPhone or Android device. We also keep the notifications we send you so you can read them again in the app.

2. How we use your information

• To create and manage your rewards membership at your branch.
• To record your visits, award points and show your rewards, tier and history.
• To let you sign in, reset a forgotten password and verify your identity when you dine with us.
• To send you notifications about your points, rewards and updates from Kaijo.
• To review and process requests such as mobile number changes.
• To keep the Service secure and to prevent fraud or misuse.

We do not sell your personal information, and we do not use it for advertising by other companies.

3. Who we share it with

• Our staff, at the branch you joined, who need access to manage your membership and award points.
• Google Firebase Cloud Messaging, which delivers push notifications to your device. It receives your device's notification token and the notification text.
• Our hosting and email providers, who store our data and send our emails (such as password reset links) on our behalf.
• Authorities, where the law requires us to disclose information.

Each Kaijo branch runs its own rewards program. Your membership, points and history belong to the branch you joined and are not shared with other branches' members.

4. Notifications

You can turn push notifications off at any time in your phone's settings under Kaijo Plus.

5. How long we keep your information

We keep your information while your account is active. When you delete your account, we remove your profile, points, visit history, device tokens and notification inbox from our live systems. For record-keeping and to handle disputes, we keep a restricted archive copy of your account record and visit history for 12 months after deletion, after which it is permanently deleted. You can ask us to delete the archived copy sooner (see below).

6. Your choices and rights

You have the right to be informed about how your data is used, to access and correct it, to object to its processing, and to have it deleted, subject to the law. In particular:

• Delete your account: in the Kaijo Plus app, open Settings and choose Delete My Account, or see how to request deletion if you can't use the app.
• Change your mobile number: send a request from the app for staff review.
• Questions or complaints: contact us using the details below. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines.

7. Security

We take reasonable steps to protect your information, including hashing passwords and limiting access to our staff accounts. No method of storing or sending data is completely secure, so we cannot guarantee absolute security.

8. Children

The Service is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, please contact us so we can delete it.

9. Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed. If we make important changes, we will tell you through the app or the website.

10. Contact us

Kaijo Steaks & Ramen
Email: admin@kaijosteaksandramen.com
Or visit our Support page.