Delete Your Kaijo Plus Account

Option 1 — Delete it yourself in the app (instant)

1. Open the Kaijo Plus app and sign in.
2. Open the app's Settings.
3. Tap Delete My Account.
4. Confirm. Your account is deleted immediately and you are signed out.

Option 2 — Ask us to delete it

If you can't use the app (for example, you uninstalled it or can't sign in), email us:

1. Send an email to admin@kaijosteaksandramen.com with the subject Delete my Kaijo account.
2. Include your full name, the branch you joined, and the mobile number on your account, so we can find it.
3. We will check that the request comes from you, delete the account, and reply to confirm. We complete requests within 30 days, usually much sooner.

You can also ask any member of our staff at your branch to start a deletion request.

What is deleted

When your account is deleted, we remove from our live systems:

• Your name, mobile number, email address and mobile network provider
• Your profile photo, if you added one
• Your password
• Your membership number, points, tier and visit history
• Your device notification tokens and notification inbox
• Any pending mobile-number change request or password-reset request

What we keep, and for how long

For record-keeping and to handle disputes (for example, a question about points you earned), we keep a restricted archive copy of your account record and visit history. It is not used for marketing, is not shown in the app, and can only be accessed by authorised Kaijo staff.

Retention period: 12 months from the date of deletion. After that, the archived copy is permanently deleted.

If you want the archived copy removed sooner, tell us when you make your request@if (!string.IsNullOrWhiteSpace(supportEmail)) { by emailing admin@kaijosteaksandramen.com } and we will delete it as well, unless the law requires us to keep it.